• Crib Creative

How to respond to your Google reviews



One of the first things a potential customer will seek out online when they are researching your or your business is customer reviews. And a big question we get is, should I respond to a Google review?


The answer is always YES! Whether positive or negative, customers expect a response to their review and potential customers expect to see responses.

With Google being the world's most popular search engine and your reviews being featured on your listing alongside the rest of your business information, this could be a potential client's first interaction with your brand or business.

If the review is negative, your response shows you are proactive in responding to unhappy clients and if it is positive, it shows you care about and appreciate your customers.


Not sure what to say when responding to a bad review? Check out our blog post here.


Not only is your response important, but speed matters too. If it takes you months to respond to a client, they will probably have forgotten they even left the review by the time they hear back from you!


So how to respond to your Google review? Just follow these simple instructions:

How to Reply to Google Reviews from a Desktop

  • Sign in to Google My Business by going to business.google.com.


  • On the left sidebar, click "Reviews."

  • A list of your recent reviews will come up. Find the review you want to reply to.


  • Click "Reply."

  • A message box will open for you to write your response.

  • Click "Post reply."

How to Respond to Google Reviews from Mobile

  • On your mobile device, open the Google My Business app.

  • On the bottom navigation bar, click "Customers."

  • A list of your recent reviews will come up. Tap the review you want to reply to.

  • A message box will open for you to write your response.

  • Click the "Send" icon on the upper right-hand corner. Want to know more about how to optimise your Google listing? Check out our tips here.

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